- Share Daily Operator RCA
- Provide support services for field teams
- Monitor network
- Ensure maximum possible service availability and performance
- Daily Outage Calculation
- SOC update
- Trouble Ticketing
- Report outages and critical alarms
- Outage Analysis and site access
- Daily reports for site status and fuel level updates
- Alarm Handling and Escalation
- RAC and clears update
- Customer management
- Event follow-up & tracking
- Prepare and share TOC shift reports

- Bachelor's degree (Computer Science/ Technology/ Electrical & Electronics / Communication Engineering)
- Technical certificate (MCSE, RHCE, CCNP, etc.…)
- Minimum 12~18 months of Experience in Technical Support/ data centers/ ISP
- Good communicator with a natural aptitude for dealing with people
- Be able to communicate about networking issues effectively
- Good network diagnostic skills
- Knowledge and experience of the system and network infrastructures
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- Willingness and ability to learn new products and network technologies
- Strong analytical skills and able to collate and interpret data from various sources.
 

depend on position