Service Engineer (IT) - 2 Post

Posted: 03-12-2021
Location: Zabuthiri Township
Job Type: Full-Time

Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Provide prompt and accurate feedback to customers
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Job Requirement

  • Must have a relevant bachelor’s degree with a technical background.
  • Proven work experience as a Showroom Service Engineer, Technical Support Engineer, Desktop Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Must be communicable and proficient in English.
  • Basic knowledge of Networking.

Benefit

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