• Plan, manage, and oversee daily operational activities
• Monitor and analyze the efficiency of processes and systems
• Manage budgets and forecasts, and report on performance metrics
• Supervise and mentor staff, including hiring, training, and performance evaluations
• Identify areas for process improvement and cost reduction
• Ensure compliance with regulatory and company standards
• Liaise with other departments to support organizational goals
• Handle escalated issues with a focus on customer satisfaction
• Maintain and improve operational systems, processes, and best practices
• Prepare and present regular reports to senior management

• Bachelor’s degree in business administration, Operations Management, or related field (MBA preferred)
• 5+ years of proven experience in operations management or similar role
• Strong leadership and people management skills
• Excellent organizational and planning abilities
• Strong analytical and problem-solving skills

Salary Increment, Lunch & Ferry will be provided