Posted: 21-12-2023
Location: Botataung Township
Job Type: Full-Time
Total views: 579

Job overview

Offered salary
IT Hardware/Software
Senior Level (7+ years)
Master Degree

Job Description

  • Lead the IT help desk team to provide service and assistance to internal and external clients in both hardware, software and network problems, coordinate deployment of hardware, software and networks, coordinate scheduled maintenance, upgrades, repairs and replacements
  • Foster positive end-user relationships and drive customer satisfaction
  • Organise workflow process in ticketing, assigning, monitoring and follow-upping the progress, IT hardware and software inventory, and document asset list, transfers and network   
  • Coordinate with Procurement to recommend and fulfill the requirements for successful delivery of services and projects on time
  • Manage escalated tickets and issues and communicate with the clients and vendors
  • Mentor team members for service excellence and capacity development 
  • Define team goals and evaluate team members’ performance
  • Report progress, metrics, outstanding issues, analysis, feedbacks, procurement plan and budget plan timely to Director of IT on weekly, monthly, quarterly and annual basis 

Job Requirement

  • A Bachelor’s or Master’s Degree in related field
  • Solid working knowledge and experience in IT Help Desk operations, PC hardware, Windows OS, Mac OS, Google suites, Microsoft 365, Odoo, database, basic server OS operations, basic networking principles
  • Minimum 5-year experience in managing IT Help Desk 
  • Must be team-oriented, possess a positive attitude and work well with others
  • Strong communication, interpersonal skills and the ability to manage anger
  • Ability to communicate effectively with clients and vendors 
  • Have a genuine passion for providing excellent customer service and a problem-solving attitude
  • Ability to lift up to 10 kg


  • Ferry Provided 
  • Bonus

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