• Respond to customer inquiries and complaints via phone, email, or chat in a professional and timely manner.
• Assist customers in resolving issues, processing orders, handling returns, or answering questions related to products and services.
• Maintain accurate customer records in the company’s database.
• Work closely with other departments to ensure customer satisfaction and resolve any issues that may arise.
• Provide product information, assist with troubleshooting, and guide customers through processes.
• Ensure that all customer queries are addressed within the company's service level agreements (SLAs).
• Follow up with customers to ensure their issues have been resolved and to gather feedback for improvement.
• Meet or exceed customer service performance metrics such as response time, customer satisfaction, and first-call resolution.
• Participate in ongoing training and professional development activities to stay current on company products and customer service best practices.
• Handle escalated customer complaints with professionalism and empathy, working towards timely resolutions.
• Maintain a positive attitude and professional demeanor when interacting with customers.

• A bachelor’s degree in business, communication, or a related field is preferred.
• Additional customer service certifications or training would be advantageous.
• Previous experience in customer service or a related field is preferred (typically 1-3 years).
• Ability to work independently and as part of a team.
• Adaptability to changing customer needs and a fast-paced environment.
• Proficiency in Microsoft Office and customer service platforms.
• English must be influence in both verbal & writing.

Competitive salary and benefits package.

                  : Flexible work environment and opportunities for growth.

                  : Be part of a supportive, innovative team making a real impact.